![]() If you've ever attended an online anti-malware forum, you're sure to know that when dealing with a problem, experienced users most often require reports created by Farbar Recovery Scan Tool and other specialized programs (such as AVZ). Typically, such programs are used to provide remote assistance in cleaning the system from contamination. Advanced users can create a file of edits on their own and "feed" it to Farbar Recovery Scan Tool. The user will have to fix most of the found problems on his own, this tool can only undo changes made to some system files and make several other corrections. ![]() The program generates detailed reports on all processes and files, helping to identify the presence of malware on the user's computer. With the Malwarebytes Support Tool, you do not need to run additional troubleshooting or repair tools, such as the Malwarebytes Cleanup Utility.Farbar Recovery Scan Tool is a portable tool that can collect detailed information about the system and the activity of various programs/services. Do I still need to run other troubleshooting or repair tools? If the Malwarebytes Support Tool is run in offline mode, the mbst-grab-results.zip file is saved to your desktop. mb-check-results.txt - contains data to help us troubleshoot issues with Malwarebytes for Windows.mb-support-log.txt file - contains the Malwarebytes Support Tool data and any exceptions the application encountered.Inside the mbst-grab-results.zip file, there are two logs: Mbst-grab-results.zip is an archive that contains results from running the Malwarebytes Support Tool. To create a ticket, refer to the article Troubleshoot issues with Malwarebytes for Windows. To add more information to your ticket, reply to the confirmation email you received. ![]() When the Malwarebytes Support Tool creates a ticket, your troubleshooting logs are attached to the ticket and a confirmation email is sent to you. What happens when the Malwarebytes Support Tool creates a ticket? For instructions, refer to the article Upload logs to your ticket using the Malwarebytes Support Tool. If you have an open ticket with Malwarebytes Support, enter your ticket number and email address when prompted in the Malwarebytes Support Tool. How do I upload logs to an existing Support ticket? You may download and run the Malwarebytes Support Tool as needed. No, the Malwarebytes Support Tool is a free troubleshooting and repair utility.
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